Aspire Performance Training - Micro credentials
Talking to Customers
ABOUT
Course Overview
This course teaches core skills to enhance your ability to talk to, and understand your customers.
Beginning with helping you to find out what your customers want, and methods for difficult conversations, this course will aid your growth goals.
After you learn engagement methods, you will learn styles to work effectively with your customers, alongside emotional intelligence and how to enhance and use this to better engage with your customers needs.
Benefits
1Better understanding customer needs.
2Healthy engagement in difficult conversations with customers.
3Healthy engagement in difficult conversations with customers.
4Understanding your own level of emotional intelligence, and help in identifying your areas of improvement.
5Enhancing your emotional intelligence through targeted practice, tools, and methods.
6Using emotional intelligence to better engage with customers and provide impeccable customer service.
7Improve the effectiveness of your communication in the workplace.
Course Outcomes
You will enhance your ability to communicate; listen to your customers, empathise with their feelings, and show your customers that you are listening.
You will learn how to apply personal touches to your customer interactions, and shape your customers impressions of your business to increase sales and build customer loyalty.
INCLUDED UNITS
Curriculum
Aspire Performance Training's "Talking to Customers" micro-credential course covers vital customer communication skills, including identifying needs, handling difficult discussions, and using emotional intelligence. Participants will develop effective strategies, build trust, and enhance their professional and personal development.
Core Units
What do customers want?
Engaging in difficult discussions with customers
Working effectively with customers to meet their goals
Understanding emotional intelligence
Module 4.0, "Understanding emotional intelligence", provides an overview of emotional intelligence and its importance in effective communication and building relationships
Using emotional intelligence to engage with customers
Module 5.0, "Using emotional intelligence to engage with customers", focuses on developing emotional intelligence skills to enhance customer engagement, build trust and rapport, and handle challenging situations with empathy and understanding.
To find out more please contact our Leederville office on
(08) 6460 0965
STUDY OPTIONS
Online Delivery Options
At Aspire Performance Training, we believe in a modern and flexible approach to online course delivery. Our courses are designed to accommodate busy schedules and allow you to complete all assessments in your own time, submitting them online. Your allocated trainer will provide marking feedback and can be reached for further discussion through phone calls or Zoom meetings.
Our course assessments involve researching, reading, and analyzing information on your computer, with the full support of your personal trainer. Our assessments are designed to be easily followable, with clear instructions and benchmarks to guide you through the process.
As a final step, we provide an online quiz to test your knowledge and ensure that you have fully absorbed the course material. The quiz is accessible through our online platform.
With our comprehensive online learning resources and support, you can feel confident in your ability to succeed in your chosen field.
Course Details
$79.00
At your own pace
Online
Anytime
Anywhere
Locations
Online and in your workplace where possible.
Any questions? Please call us on (08) 6460 0965
Register Your Interest
Leave your details with us and we’ll get back to you when the next course is about to commence.