Run as an online course, through the Aspire Performance Training Portal, this 7-point Elective CPD Bundle is designed for both Sales Representatives, Licenced Agents or Property Managers.

The main topics we will explore in the Building and Maintaining Client Relationships section are:

• Reviewing the code of conduct and how this aligns with clients
• Overview of Emotional Intelligence
• Covey time management matrix
• Dealing with customer complaints
• Improving agency practice

The main topics we will explore in the Understanding Conflict Management section are:

Identifying situations and stages of conflict

• Importance of effective verbal and non-verbal communication when interacting with others
• Overview of effective conflict resolution models applicable to the real estate industry
• In this section participants will complete some case studies to apply models.
• How to use conflict resolution models in your real estate role
• Managing defensiveness and anger in conflict situations
• Effectively managing conflict rather than avoid conflict