Run as an online course, through the Aspire Performance Training Portal, this 7-point Elective CPD Bundle is designed for both Sales Representatives, Licenced Agents or Property Managers.

The main topics we will explore in the Mastering Negotiation section are:

• Understanding the difference between just passing on information between parties and how to maximise our position to negotiate with strength and therefore work in our clients’ best interest
• How time on the market and previous interest in the property can be vital to the final price achieved, both in sale and rent
• How different sale and marketing strategies affect the negotiation process (i.e. Auction Vs Fixed Price)
• How to utilise multiple offers or competition to increase sale or rental price
• Why early offers are crucial to the sale process
• How to generate offers and interest through correct marketing and proper questioning techniques
• Recognising the role diversity and ethnicity place in how people approach the negotiation process

The main topics we will explore in the Cultural Intelligence section are:

• Introduction to Cultural Intelligence (with a focus on nationality and age)
• Why do we need to be ‘culturally intelligent'?
• Perception and impact on our behaviours
• How to show respect to people from different cultures
• Understanding how to negotiate with different cultures
• Service standards and how they may be varied to suit different needs
• The Head, Body and Heart - working together to understand cultural intelligence in real estate