Conflict is an inevitable part of life, and it's no different in the workplace. As a leader, it's crucial to understand the causes and effects of conflict and how to manage and lead difficult situations. This course is designed to equip you with the skills and knowledge necessary to become a more effective conflict manager and leader.

The course starts with an in-depth exploration of the causes and effects of conflict. You'll learn about the various factors that contribute to conflict and how to recognize the warning signs of escalating conflicts. Through case studies and practical exercises, you'll learn how to analyze the underlying causes of conflict, and develop strategies to prevent conflicts before they arise.

Next, the course will delve into conflict management styles. You'll learn about the Thomas Kilmann Conflict Model and the various conflict handling modes. You'll explore how to use different conflict styles to balance assertiveness and cooperativeness and influence favorable outcomes. You'll also learn about avoiding conflict and the consequences of poor conflict management. Through practical exercises and the use of a workbook, you'll gain a deeper understanding of your own conflict management style and develop new skills for effective conflict management.

As a leader, it's essential to be able to resolve conflicts between others. In this course, you'll discover your role as a leader in resolving conflicts, and learn how to mediate conflicts using TIPS (Technique for Intentional Problem Solving). Through case studies and practical exercises, you'll develop skills in conflict resolution, negotiation, and communication.

Finally, the course will focus on encouraging positive conflict. You'll learn about the benefits of positive conflict and how to use a collaborative style to sponsor positive conflict for healthy growth. You'll explore the use of WIN/WIN negotiations and how to apply them to conflict styles. Through practical exercises and the use of a workbook, you'll develop skills for encouraging positive conflict in your workplace and building a culture of open feedback.

In conclusion, this course is an essential tool for any leader looking to become more effective in managing conflicts and leading their team towards success. By understanding the causes and effects of conflict, balancing assertiveness and cooperativeness, and developing skills for resolving unhelpful conflict and encouraging positive conflict, you'll become a more confident and effective leader. Don't miss out on this opportunity to enhance your conflict management skills and become a better leader.