Run as an online course, through the Aspire Performance Training Portal, this 7-point Elective CPD Bundle is designed for both Sales Representatives, Licenced Agents or Property Managers.

The main topics we will explore in the Client Engagement section are:

• Understanding client needs, what are they looking for from an agency and how we provide this
• Engaging in crucial conversations with clients
• Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through
  
  

The main topics we will explore in the Stress and Mental Health in Real Estate section are:

• Coping mechanisms
• Impact of COVID-19 and stressful workplace situations on work and overall health
• Identifying triggers for stress
• Handling stressful situations (i.e. suicide in management, meth usage, upset clients)
• Mental health principles to main a positive headspace around the industry
• Balance and perspective
  
  

Please note, that while some scenarios are specifically sales or property management based, the legislation applied in these scenarios (the REBA Act, Regulations and Code of Conduct) is relevant to all real estate professionals. This means, even if the scenario is sales focused, a property manager should be able to understand the legislation being applied (and vice versa).