Great South
Real Estate CPD Events

Full Day CPD Electives: Building&Maintaining Client Relationship and Understanding Conflict Managament

CPD Points: 7 (x2 3.5 point courses)
Cost: $400 (incl GST)
Morning Tea, Lunch and Afternoon Tea will be provided

Building and Maintaining Client Relationship
Designed by Aspire's Industry Experts, Building and Maintaining Client Relationships will discuss topics such as:

• Reviewing the code of conduct and how this aligns with clients
• Overview of Emotional Intelligence
• Covey time management matrix
• Dealing with customer complaints
• Improving agency practice

Understanding Conflict Management

Designed by Aspire's Industry Experts, Building Strategies for Resilience will discuss topics such as:

• Understanding the difference between just passing on information between parties and how to maximise our position to negotiate with strength and therefore work in our clients’ best interest
• How time on the market and previous interest in the property can be vital to the final price achieved, both in sale and rent
• How different sale and marketing strategies affect the negotiation process (i.e. Auction Vs Fixed Price)
• How to utilise multiple offers or competition to increase sale or rental price
• How natural human behaviour can affect the sale/rent process. (i.e. How to handle buyer remorse and doubt from sellers on price and understanding these natural emotions helps you guide the consumer through the process)