Run as an online course, through the Aspire Performance Training Portal, this 7-point Elective CPD Bundle is designed for both Sales Representatives, Licenced Agents or Property Managers.

The main topics we will explore in the Next Level Customer Service section are:

• Communication skills
• Complaint management
• Empathy
• Keeping the client informed
• Customer feedback
• Case studies
• Meeting the client's expectations of customer service
  
  The main topics we will explore in the Work Health Safety in Real Estate section are:

•  PCBU

• Definition of a worker

• Regulatory body

• Fines and penalties

• Responsibilities and more.  

This 7 Point Real Estate CPD Bundle is a great combination because it provides a comprehensive set of skills and knowledge that real estate professionals need to succeed in their industry.

Customer service is a critical aspect of any successful real estate business, as it can significantly impact customer satisfaction and loyalty. By providing exceptional customer service, real estate professionals can build a positive reputation, increase customer referrals, and boost their sales.

On the other hand, Work Health Safety (WHS) is an essential issue in the real estate industry because it ensures the protection of workers and clients during property inspections and transactions. By educating real estate professionals on WHS practices and guidelines, they can identify potential hazards, minimize risks, and ensure the safety of all parties involved.

By combining these two topics in a CPD bundle, real estate professionals can enhance their customer service skills while also prioritizing the safety and well-being of themselves and their clients. It is an excellent opportunity for professionals to gain new insights and knowledge that can help them excel in their careers and ultimately provide better service to their clients.

Please note, that while some scenarios are specifically sales or property management based, the legislation applied in these scenarios (the REBA Act, Regulations and Code of Conduct) is relevant to all real estate professionals. This means, even if the scenario is sales focused, a property manager should be able to understand the legislation being applied (and vice versa).

Aspire Performance Training is recognised as one of Western Australia's top registered training organisations, training WA's top real estate professionals, as well as entry-level trainees for nearly two decades now.

Offering a personalised experience like no other, Aspire Performance Training helps both businesses and individuals get on the right track to achieve their career goals, with personal recommendations from our industry experts regarding the best qualification for your situation.

Real Estate is one of our passions and with trainers who are known as experts in their field, students can be assured they will be receiving the highest form of education, with the most up-to-date curriculum and relevant case studies.