Each year, real estate professionals must obtain seven Elective CPD points, as part of the 10 required CPD points needed to maintain their license.

Run as a classroom course, this 3.5 Point Elective CPD is designed for both Sales Representatives, Licenced Agents or Property Managers looking to expand their knowledge of customer service, in the real estate industry, to improve modern-day client expectations.

By utilising the strategies learnt in this course participants will learn the value of acquiring feedback, skills to better handle expectations, avoid conflict, and reduce the risks around losing clients because of ineffective customer service through exercising due care, diligence and skill.

Designed by Aspire's Industry Experts, Next Level Customer Service will discuss topics such as:

• Communication skills
• Complaint management
• Empathy
• Keeping the client informed
• Customer feedback
• Case studies
• Meeting the client's expectations of customer service

With the overall goal to increase consumer protection and increase public confidence that the real estate industry in Western Australia operates with integrity, exemplary standards of consumer protection and professionalism, these courses also allow professionals to stay up to date with the latest technologies, legislation and skills for increased success and reduced risks.

Our Elective CPD sessions also provide professionals with the opportunity to learn new skills and network with other industry professionals.