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Kalgoorlie CPD Elective (7 Points)
October 10, 2018 @ 9:00 am - 4:45 pm$280
Part 1: Crucial Conversations for Success
Crucial Conversations are the conversations we often want to avoid with staff and consumers. Some of the reasons for this are:
- We are emotionally invested in the topic
- We know the other person probably has a different view or opinion
- We don’t know how things will turn out as a result of the conversation
This half day workshop will help build on an existing skill set of senior real estate practitioners who need to increase their knowledge and understanding at a higher level to improve outcomes. The objective of this workshop is to learn and apply a positive framework with crucial conversations to enhance the consumer experience.
Part 2: Mastering Negotiation
Risk is present in every area of real estate. Sales representatives and property managers may be indirectly breaching the ACL, CODE OF CONDUCT or make mistakes that could cause damages or loss to their clients or themselves. Identifying areas or risk, learning from previous mistakes and developing policy and procedure to reduce the likelihood of this occurring is the main focus of this session. Aligning best practice to all areas of Real Estate.