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CPD Elective Half Day – Crucial Conversations for Success (3.5 Points) – Open Program
October 11, 2018 @ 9:00 am - 12:30 pm$150
Crucial Conversations for Success
Crucial Conversations are the conversations we often want to avoid with staff and consumers. Some of the reasons for this are:
- We are emotionally invested in the topic
- We know the other person probably has a different view or opinion
- We don’t know how things will turn out as a result of the conversation
This session will help build on an existing skill set of senior real estate practitioners who need to increase their knowledge and understanding at a higher level to improve outcomes. The objective of this workshop is to learn and apply a positive framework with crucial conversations to enhance the consumer experience.