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Broome CPD Elective (7 Points)
May 17, 2018 @ 9:00 am - 5:00 pm$280
Part 1: Understanding Conflict Management
This session is designed to increase knowledge and skills around managing difficult situations when working with consumers.
By attending this session, it will provide participants with the tools to improve outcomes and add benefit to the consumer experience within the real estate industry.
Part 2: Crucial Conversations for Success
Crucial Conversations are the conversations we often want to avoid with staff and consumers. Some of the reasons for this are:
- We are emotionally invested in the topic
- We know the other person probably has a different view or opinion
- We don’t know how things will turn out as a result of the conversation
This session will help build on an existing skill set of senior real estate practitioners who need to increase their knowledge and understanding at a higher level to improve outcomes. The objective of this workshop is to learn and apply a positive framework with crucial conversations to enhance the consumer experience.